Shipping & Returns

Policies, Terms & Conditions

At www.RSHRP.com , (Race Street & Hot Rod Parts ) by Ateam Media Group Inc, we make returns and customer service as simple and straightforward as possible. Our mission is to provide the best products and service in the industry. We understand that sometimes customers change their minds or no longer need a product. We also know how frustrating it can be to navigate unclear or misleading policies — that's why we've built a process that’s easy to understand and trustworthy.

Please note: Items In Stock will be clearly identified as (IS). All other products are considered custom or special order.

In Stock items typically ship within 24–72 hours.
Custom seats typically ship within 6–8 weeks.
Custom-made bench seats generally ship within 18–24 weeks.

For the most accurate shipping estimate, please email customize@rshrp.com before placing your order.

Returns & Exchanges

If you're not satisfied with your In Stock / non-custom order, we will gladly accept returns or exchanges for products in new and unused condition within 5 days of delivery.

Return conditions:

All returns and exchanges must be completed through our Return Procedure and include a valid, signed RGA form.
Items must be in new condition and in the original packaging. (Do not assemble, install, or modify the product.)
Items that are used, assembled, or installed cannot be returned.
In some cases, physical return of the product may not be required. Instructions for field destroy or disposal will be provided if applicable.
The following items cannot be returned:
- Items marked “Non-Returnable” (noted on the product page before checkout)
- All custom-made orders

Shipping Fees for Returns

For orders within the continental U.S. (where the return is not due to an error by RSHRP.com by Ateam Media Group Inc):

The original shipping cost
A return shipping fee
A 25% restocking fee
…will be deducted from your refund. A prepaid return label will be provided.

We do not accept returns for freight, international, or non-continental U.S. orders. If we made an error, we will provide a return shipping label at no cost.

Core Deposits

Some products require a core deposit (e.g., swap programs or to reuse your original part). A deposit is charged at checkout and refunded once the rebuildable, matching core is received and inspected.

Important:

Core must be complete and match the product ordered.
If the core is not fully assembled or not the same part, it will not be refunded.
The core will be discarded if it fails inspection.

For detailed return instructions, see our Core Return Policy.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product:

Do not install, modify, or repair it.
Contact our customer service team immediately.
We will ship a replacement and provide a prepaid return label.
Items must be returned within 15 days.

If damage was caused during shipping, we will coordinate with the courier for pickup. Photos may be requested for verification. Products must be in the original packaging. Additional requirements apply for freight-shipped items.

Order Cancellations

We can assist with cancellations for orders that:

Have not shipped, and
Are not marked non-cancelable / non-refundable.

Once shipped, items cannot be canceled or changed. Custom orders cannot be canceled once placed and are non-refundable.

Cancellations can be requested via:
? Email | ? Live Chat | ? Phone

An RGA number must be requested through our customer care team.

Billing, Refunds & Credits

Payments may be captured at the time of order.
Refunds are issued once returned products are received and inspected.
Refunds will be processed to the original payment method (Credit Card, Affirm, Check, etc.).
A confirmation email will be sent once a refund is issued.
Allow 5–7 additional days for the credit to appear in your account.

Shipping & Delivery

We ship using trusted carriers like FedEx, USPS, and UPS. Shipping methods may vary depending on the product type and destination.

Most in-stock items ship same day or within 1 business day.
Tracking numbers will be emailed once shipped.
Custom / made-to-order items may take longer due to painting, embroidery, or assembly. Most ship within 4–6 weeks, but timelines may vary depending on complexity.

Important Notes:

Oversized products ship LTL/freight and require inspection/signature upon delivery.
Shipments to Canada and other international destinations are subject to duties, taxes, and brokerage fees — these are the customer’s responsibility.
International shipping quotes will be emailed before charging your card.

For international shipping quotes or freight requests, please email: customize@rshrp.com

Disclaimer

We strive to keep www.RSHRP.com by Ateam Media Group Inc up-to-date with accurate info. However, errors or changes (pricing, fitment, availability, etc.) can occur at any time without notice.

We are not responsible for labor costs, losses, or damages caused by product use or miscommunication. We also reserve the right to cancel undelivered orders based on inaccuracies.

Customer Reviews

Customers may submit reviews and feedback, including photos, videos, or written content. All submissions:

Are not confidential
May be publicly displayed with your name or organization
Are the sole responsibility of the user

RSHRP.com Atem Media reserves the right to modify or remove submissions that:

Violate site standards
Contain private/confidential data
Are unrelated to our products
Are misleading or false
Conflict with our business interests

Note: We do not endorse any User Submission or review content, and disclaim all liability related to them.